Thank you for choosing Suflex Media. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to our products and services. By using our Services, you agree to comply with and be bound by this policy.
1.1. Subscription Services: If you have subscribed to any of our services on a recurring basis, you may cancel your subscription at any time. Cancellations can be made through your account settings on the Suflex Media website.
1.2. Project-based Services: For project-based services, you may request a cancellation before the commencement of the project. However, cancellation requests after the commencement of the project will be considered on a case-by-case basis, and refunds, if any, will be at the discretion of Suflex Media.
2.1. Subscription Services: Refunds for subscription services will be provided in accordance with the terms of the specific subscription plan. Some plans may be non-refundable, while others may offer a pro-rata refund for the unused portion of the subscription.
2.2. Project-based Services: Refunds for project-based services will be considered based on the following:
- Before Commencement: If a cancellation request is made before the commencement of the project, a full or partial refund may be issued, depending on the work already performed or expenses incurred by Suflex Media.
- After Commencement: Refunds for cancellations after the commencement of the project will be at the discretion of Suflex Media, taking into account the work completed and expenses incurred.
2.3. Digital Products: Refunds for digital products, such as downloadable content or software licenses, will be considered on a case-by-case basis. If you encounter issues with a digital product, please contact our customer support for assistance.
How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our customer support team at [Customer Support Email]. Please include your name, order number, and a brief explanation of the reason for your request. Our team will review your request and respond in a timely manner.
- Changes to the Cancellation and Refund Policy
Suflex Media reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on the Suflex Media website. It is your responsibility to review this policy regularly.
Thank you for choosing Suflex Media.